Meet customers everywhere. Answer from one place.
Omnichannel customer support, powered by one AI. Web chat, email, WhatsApp, SMS, Messenger, Instagram, Telegram, LINE and Slack — every message from every channel lands in one shared inbox, answered by the same AI that knows your business.
Omnichannel customer support: nine ways in, one brain.
Turn on any channel in a click. The same agent, knowledge base and workflows power every one — so answers stay consistent no matter where the customer reaches you.
The embeddable widget — any theme, matched to your brand.
Turn support@ into an AI-answered, human-backed inbox.
Two-way WhatsApp Business — replies in seconds, 24/7.
Text support via six providers — bring your own keys.
Facebook Messenger, answered from the same brain.
Instagram DMs and story replies, handled instantly.
Bot-powered Telegram support with full context.
Reach customers on LINE across APAC markets.
Answer internal questions and get notified in Slack.
Nine channels, zero tab-switching.
Every conversation — WhatsApp, email, Instagram DM, SMS — flows into the same inbox, tagged by channel. AI answers instantly; your team jumps in with one click, replying on the customer’s channel without ever leaving ChatterMate. True omnichannel customer support, from one screen.
- → Channel-tagged conversations, unified customer profiles
- → Reply on the customer’s channel, straight from the inbox
- → One knowledge base answers across all nine channels
Six SMS providers. Your keys, your rates.
Plug in the SMS gateway you already use — no lock-in, no markup. Drop in your credentials and ChatterMate sends and receives texts through your own account, so you keep your carrier pricing and deliverability.
- → Twilio, Vonage, MessageBird, Plivo, Brevo & AWS SNS
- → Two-way SMS — inbound texts land in the shared inbox
- → Swap providers anytime without touching a workflow
Three steps to go omnichannel.
Pick a channel
Choose WhatsApp, email, SMS, Messenger, Instagram, Telegram, LINE or Slack from your dashboard.
Authorize & assign
Connect the account or paste provider keys, then point the channel at your agent. No code required.
Go live everywhere
Messages start flowing into the shared inbox — answered by AI, escalated to humans when it counts.
Route beyond messaging.
Auto-open tickets from any conversation.
Sync tickets with your Zendesk helpdesk.
Look up orders & products in real time.
Push qualified leads straight to your CRM.
Call your own APIs mid-conversation.
Be everywhere your customers are.
Connect your first channel free. Open source forever. Live in minutes.
ChatterMate is omnichannel customer support, powered by AI: web chat, email, WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, LINE and Slack all land in one shared inbox, answered by the same AI. Bring your own SMS provider (Twilio, Vonage, MessageBird, Plivo, Brevo, AWS SNS) and route to Jira, Zendesk, Shopify and HubSpot.
Frequently asked questions
Which channels does ChatterMate support?
Nine: web chat, email, WhatsApp, SMS, Facebook Messenger, Instagram, Telegram, LINE and Slack — all answered by the same AI from one shared inbox — the foundation of omnichannel customer support.
Can I use my own SMS provider?
Yes. Bring your own keys for Twilio, Vonage (Nexmo), MessageBird, Plivo, Brevo or AWS SNS — two-way SMS with your carrier pricing and no markup.
Do all channels share the same AI and knowledge base?
Yes. One agent, one knowledge base and one set of workflows power every channel, so answers stay consistent everywhere the customer reaches you.
What tools can ChatterMate route to?
It plugs into your stack — open Jira tickets, sync with Zendesk, look up Shopify orders, push leads to HubSpot, or call your own APIs with MCP tools.