One knowledge base. A whole AI help center.
The same docs that teach your agent become a fully-branded, searchable AI help center — auto-built, always in sync, and answering with AI at the top of every search. Deflect tickets before a chat even starts.
Most customers would rather find the answer themselves.
A help center only works if it's complete, searchable, and current. ChatterMate's AI help center builds itself straight from the knowledge that already powers your agent — so it's never out of date, and search answers instead of just listing links.
of tickets deflected when self-serve answers are actually findable.
source of truth for the widget, the help center and search — never a fork.
extra CMS to maintain — no re-writing docs into another tool.
From your docs to a live AI help center.
Feed it — or import it
Drop in the same PDFs and URLs that teach your agent, or import an existing help center in one click. ChatterMate detects every Q&A, chunks and organises it into articles and topics automatically.
Publish on-brand
Point help.yourbrand.com at it, drop in your logo and colors, or embed it inside your app. Hosted for you.
Answer & deflect
AI search answers at the top of every query. When it's not enough, one click drops the visitor into a chat that already knows what they were reading.
Everything the widget knows, now browsable.
Search that answers, not just lists.
Every search returns a grounded, cited answer at the top — then the articles behind it. Same engine as the chat agent, same zero-hallucination guarantee.
Bring your old help center — or a PDF.
Paste your existing help-center URL or upload a PDF. ChatterMate crawls every question-and-answer pair and imports them as drafts to review.
Full article pages, not just snippets.
Longer answers get their own page — with images, links, step-by-step lists and callouts. Visitors browse by topic in a sidebar, or jump straight in from search, and every article links to related reads.
Update once, everywhere.
Edit a doc and both the help center and the chat agent update. No stale articles, no drift.
Your domain. Your look.
Custom domain, logo, colors and typography — hosted by ChatterMate or embedded inside your product.
When an article isn't enough, chat already knows.
The jump from help center to live chat carries the article they were reading and their whole session — so the agent, or your team, never starts from zero.
AI help center FAQ
What is an AI help center?
An AI help center is a self-serve knowledge base where every search returns a grounded, cited answer instead of a list of links. ChatterMate builds your AI help center automatically from the same docs that power your chat agent, so answers are always accurate and in sync.
How is the help center kept up to date?
There's one knowledge base behind both the chat widget and the help center. Edit a doc once and both update instantly — no re-writing articles into a separate CMS, no drift between what the agent says and what the help center shows.
Can I import my existing help center?
Yes. Paste your current help-center URL or upload a PDF and ChatterMate crawls every question-and-answer pair, importing them as drafts you can review before publishing.
Can I host it on my own domain?
Point help.yourbrand.com at your AI help center, add your logo, colors and typography, or embed it inside your product. It's hosted for you.
What happens when self-serve isn't enough?
One click drops the visitor into live chat that already knows the article they were reading and their whole session — so the agent, or your team, never starts from zero.
Your docs are already a help center.
Turn them into an AI help center in a click — searchable, on-brand, always in sync. Free for your first 300 chats.