Industries

The same AI agent answers customers in very different businesses. What changes is what it reads, what it may do and when it brings in a person. Pick the page closest to yours, or start from what applies to everyone.

A customer success manager at a standing desk in a software office
SaaS

Answers from your docs, small jobs in your app, onboarding journeys and tickets that check your logs.

See how
A shop owner packing a shirt into a mailer box
Ecommerce

Shopify order lookup after a checkout email check, returns answers and product search.

See how
A letting agent replying on her phone in an empty flat
Real estate

After-hours enquiries on your website and WhatsApp, leads sent to HubSpot or Pipedrive, and viewings handed to people.

See how

What each page covers

  1. How to teach it your docs and changelog, the in-app actions and journeys that help trial users, how tickets investigate your logs read-only, and why you might run one agent for tickets and another for live handover.

  2. How the Shopify order lookup checks the customer's email, how to split returns between the AI and your team, what product search can and can't see, and how to get ready for peak season.

  3. What happens to an enquiry sent late at night, how to keep changing listings up to date, what a lead looks like in your CRM, and how viewings reach your negotiators.

What applies to any business

Most of ChatterMate works the same everywhere. Every industry page builds on these parts.

Knowledge

It answers from your website, a sitemap, PDFs and pasted text. You can read and edit everything it learned.

Knowledge base
Channels

Website chat plus WhatsApp, Instagram, Messenger, Telegram, LINE, Slack, email and SMS, in one inbox. Outside the website, chats are text only.

Channels
Handover

It passes a chat to your team when it can't answer, when asked, or when someone sounds frustrated, and it respects your office hours.

Human handover
Lead capture

It asks for contact details inside the chat, checks consent, and can send the lead to HubSpot or Pipedrive.

Lead capture
Tickets

Tickets from a chat or an alert, with AI triage, read-only investigation and SLA targets. A public help center sits beside them.

AI ticketing
Hosting and models

Use our cloud or self-host the Apache-2.0 core, with our model or your own key for OpenAI, Anthropic, Gemini and others.

Self-hosted

Where to start

Look at last month's messages and sort them into piles. The biggest pile tells you where to start, and if your pages already answer it, the AI can take it on from the first day.

If most questions are aboutStart withThen add
How to use your productStart withYour docs, then in-app actionsThen addJourneys and tickets
Orders and deliveriesStart withThe Shopify app and your policy pagesThen addInstagram and WhatsApp
New enquiries and bookingsStart withLead capture and handoverThen addHubSpot or Pipedrive
Anything elseStart withYour website and FAQ pagesThen addHandover for what needs a person, and a help center

Limits worth knowing first

If one of these matters to your business, it is better to know before you set anything up.

  • No phone or voice support
  • Order lookup and product search are Shopify only. On WooCommerce the chat answers from your pages
  • No Zendesk, Salesforce or Freshdesk integration
  • No translation feature
  • No SOC 2, ISO or HIPAA certification
CompareSecurity

Don't see your industry?

If your customers ask questions your website can answer, it will work for you. Add your website, ask it what customers asked last week, and read the answers. New accounts get 14 days of Growth with no card.

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Plug it in

Add your website and start teaching your AI agent.

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