Product / In-app actions

An AI agent that does the work in your app

Most chatbots tell users where to click. With in-app actions, the agent calls your own functions on the page, in the user's session, after asking when it should.

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In your app

Change my billing email to finance@fernbill.com

I can do that. Approve the change?

Update billing emailfinance@fernbill.comApproveCancel

Done. Your billing email is updated.

How it works

  1. In the dashboardDeclare the action

    Give it a name, a description and the fields it needs, in the dashboard.

  2. On your pageRegister the code

    Your page supplies the function with a few lines of JavaScript.

  3. In the dashboardPick a rule

    Choose when the agent must ask the user first.

  4. In the chatLet it run

    The agent offers the action when it fits the conversation.

The code that runs is yours

The action runs in the browser with the rights that user already has. ChatterMate never sees their password or session.

ChatterMate.registerActions({
  update_billing_email: {
    run: async ({ email }) => {
      await api.updateBillingEmail(email)
      return { ok: true }
    },
  },
})

  1. The name of the action you declared in the dashboard.

  2. Your own function calls your API, the way your page always does.

  3. It returns the result, and the agent tells the user what happened.

When the agent asks first

  1. Never ask

    For harmless steps, like saving a draft or reading a value.

  2. Ask when overwriting

    Shows the old and new values first when something would be replaced.

  3. Always ask

    For anything that matters, like sending an invoice or changing access.

Guard rails built in

Only what you allow
The AI is offered only actions you declared, enabled and registered on that page.
Only where you allow
Actions run only on the domains you list for the widget.
A real confirmation
The widget draws the confirm card, so the model cannot skip it. Unanswered, it lapses after five minutes.
Sensitive forms
Mark a form as sensitive and IDs or bank details stay out of what the AI sees.
Stored safely
Copies of action arguments and results are stored encrypted.
Sensible limits
Up to 30 actions per agent, fewer on the Free plan, and up to 3 pauses for approval per reply.
An older man with a grey beard working in a web app on his laptop at a kitchen table

Good first actions

Start with small, safe steps. Ask first for anything that sends, deletes or charges.

  • Update a billing email
  • Create a client or a project
  • Resend an invite
  • Change a setting the user is allowed to change
  • Mark a task as done

Where it works

In-app actions run in the website widget, because they need your page and your code. On WhatsApp, Slack and the other channels, the same agent answers and hands off, but it cannot act in your app. Pair actions with journeys to guide new users step by step.

Website widget
  • Answers: yes
  • Hands off: yes
  • Acts in your app: yes
WhatsApp, Slack and other channels
  • Answers: yes
  • Hands off: yes
  • Acts in your app: no

In-app actions questions

Do I need a developer?

Yes, once, to register the functions on your page. After that your team manages the actions and rules in the dashboard.

Can the AI call my backend directly?

No. It asks your page to run a function you wrote, and your page calls your backend the way it always does.

What if the action fails?

Your function returns the result, and the agent tells the user what happened.

Does it work on mobile apps?

It works wherever your web app runs in a browser with our widget. Native apps are not supported.

JourneysSaaS teamsAI agent

Plug it in

Add your website and start teaching your AI agent.

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