Connect a Page on our cloud
There is nothing to set up in the Meta dashboard. The Page's access token never reaches your browser; it goes from Meta to ChatterMate and is stored encrypted.
- Step 1Continue with FacebookSign in with the Facebook account that manages your Page.
- Step 2Share the PageIn Meta's popup, tick the Page or Pages you want ChatterMate to answer.
- Step 3Pick oneChatterMate lists the Pages you shared. Choose the one to connect.
- Step 4Choose the agentAssign an AI agent. ChatterMate subscribes the Page to messages for you.
Connecting with your own Meta app
Prefer your own Meta app, or running ChatterMate yourself? In the app, open Messenger settings and generate a Page access token for your Page, then enter it with the Page ID.
ChatterMate checks that it really is a Page token, and for the Page ID you entered. If you paste a user token by mistake, it tells you where to generate the right one.
On our cloud, add your app's secret too. Messenger has no per-Page webhook setting, so ChatterMate shows a webhook URL and verify token to paste into your app. Self-hosted, your install already holds your app's ID, secret and a verify token you chose, and you point the app's webhook at your install.
- Facebook Page ID
- Page access token from Messenger settings
- App secret, when connecting to our cloud
- Your app's webhook pointed at ChatterMate
The 24-hour rule for Page messages
When someone messages your Page, Meta lets the Page reply freely for 24 hours from their latest message. Each new message from them restarts the clock.
After that, ChatterMate does not send. Messenger has no WhatsApp-style template to reopen the chat, so a reply waits until the customer writes again.
The AI answers in seconds, so it is never the problem. Handed-off chats are. Answer them the same day, and set office hours so customers know when a person is around.
What customers ask a Facebook Page
Opening hours, the menu, parking, and whether they take bookings. Bookings for a big group go to a person.
Prices, services and available days. ChatterMate has no booking integration, so the AI gathers the details for your team.
Delivery areas, stock and returns, answered from the pages you already have.
Quick replies on Messenger
A tap reaches the AI as the text the customer saw. Customers can always type instead.
| On Messenger | |
|---|---|
| Turn them on | Reply buttons, in your agent's settings. Off by default |
| How choices look | Quick reply buttons above the keyboard |
| How many | Up to 10 per message |
| Button text | 20 characters; longer choices are shortened |
| Message length | Up to 2,000 characters; longer replies are trimmed |
| While the AI writes | The customer sees typing |
Messages, not comments
Private messages to your Page. ChatterMate looks up each sender's name, so your inbox shows a real name rather than a number.
Comments on your posts, and messages to people who never wrote to your Page. Photos and files sent in Messenger aren't passed on yet.
Several Pages, several agents
Each Page you connect is its own channel and is answered by one AI agent. One agent can answer several Pages.
Knowledge belongs to your organization and is linked to agents. Two venues with different menus can each get an agent linked to their own pages.
Every Page lands in the same shared inbox, next to your website chat and other channels, so one team can cover them all.
A restaurant's first weekend on Messenger
Is the pesto pasta nut free?
Our kitchen handles nuts, so we cannot promise any dish is nut free. Would you like to ask the team?
Yes please.
The pesto has pine nuts. I can suggest two dishes made separately.Sam, human
- Before the weekend
Take a neighbourhood restaurant whose Page gets most of its messages on Friday and Saturday evenings, when everyone is busy. The owner adds the menu page, the opening hours and a short note on allergies and parking, and tells the agent that bookings for more than eight people go to a person.
- Saturday and Sunday
On Saturday the AI answers the opening hours, the vegetarian dishes and the parking question on its own. Two large-group bookings are handed off, and the manager answers them on Sunday morning, well inside the 24 hours.
- The question to plan for
One guest asks whether a dish is safe for a nut allergy. The note says the kitchen handles nuts, so the AI says that and offers a person. Allergy questions are worth a hand-off rule of their own.
Facebook Messenger chatbot questions
Do I need to set anything up in Meta?
Not on our cloud. Continue with Facebook and pick your Page. If you self-host, you use your own Meta app.
Which Pages can I connect?
Any Page you manage and share with ChatterMate in the Facebook login. Each Page is its own channel with its own AI agent.
Can my team take over?
Yes, at any point. The chat stays in your shared inbox and your reply lands in the same Messenger thread.
What if a reply is late?
After 24 hours from the customer's last message it can't be sent. It goes out once they write again.
Which plan do I need?
Every channel except the website widget is on the Growth plan ($9.99 a month, 2,500 AI replies) and above. New accounts get 14 days of Growth with no card. Self-hosted has no plan limits.