Start from what you need
Find the line that is a must for you. The tool on the right does it better than we do.
- You want to keep your helpdesk and add only an AI agentIntercom
- Phone support runs through the same teamZendesk
- You already run Freshdesk, Freshsales or FreshserviceFreshchat
- You need voice agentsChatbase
- Cart recovery, discount and free-shipping flows drive your salesTidio
- You want EU hosting from a European vendor without running anythingCrisp
- You need canned responses, automation rules, deep reports or voiceChatwoot
- You need HIPAA with a signed BAAHelp Scout
- Your chat budget is zero and several people answer by handtawk.to
- You want the AI to answer first, not as an add-on, and the source code to run yourselfChatterMate
Every comparison
Established helpdesks
AI chatbots
When not to pick ChatterMate
- You need certification
We have no security certification yet. If that is a must today, choose a larger vendor.
- You need phone support
ChatterMate has no phone channel, so a full helpdesk will suit you better.
- You need deep reporting
Our reports cover the core numbers. If advanced reporting and workflow tooling is a must today, an established helpdesk will suit you better.
How we write these
Each page lists what the other tool does better, with details taken from its own website on the date shown.
Prices and features change, so check them before you decide. If we got something wrong, tell us on GitHub and we'll fix it.