Terms and Conditions

LEGAL

Terms & Conditions

Table of Contents

  1. Service Description

  2. Subscription Plans

  3. AI Usage Terms

  4. Integration Rules

  5. User Account Management

  6. Data Handling & Security

  7. Support Policy

  8. Customization & Intellectual Property

  9. Termination of Service

  10. Contact Information

Last Updated: March 2024

Welcome to ChatterMate (“we,” “us,” or “our”). These Terms & Conditions govern your access and use of our AI-powered customer service platform, including all related tools, dashboards, and integrations.
By using our services, you agree to comply with these Terms & Conditions and all applicable laws.

1. Service Description 

ChatterMate provides a cloud-based platform designed to enhance customer experience and automate communication. Key features include:

  • Customizable chatbot and UI themes

  • AI automation with secure human handoff

  • Knowledge-base training & data-driven learning

  • Role-based access control

  • Real-time analytics dashboard

  • Secure third-party integrations (e.g., Shopify, Zapier)

We may update or improve feature capabilities regularly to enhance performance and security.

2. Subscription Plans 

We offer the following plan levels based on organizational needs:

2.1 Free ($0 — forever)

  • Open-source core framework, self-hostable on your own infrastructure

  • 1 agent, 1 knowledge source, 300 messages per month

  • 30-day data retention

  • Community support

2.2 Base ($19 per agent / month)

  • Fully managed cloud hosting

  • 5 agents, 5 knowledge sources, 1,000 messages per month

  • 90-day data retention

  • Analytics, custom branding, team collaboration and workflows

2.3 Pro ($39 per agent / month)

  • 10 agents, 20 knowledge sources, 10,000 messages per month

  • 1080-day data retention

  • API access, MCP tools, chat initiation and ratings

  • Priority support

2.4 Enterprise (Customized)

  • Tailored development & onboarding

  • Dedicated technical support team

  • SLA-backed uptime and compliance controls

  • Fully on-premise or hybrid deployment options

  • Custom data retention agreements

Base and Pro are billed per agent, monthly or annually (save 20% on annual billing). Prices are shown in USD and localize automatically based on your region.

3. AI Usage Terms 

We ensure ethical and secure use of AI throughout the platform:

  • All customer-owned content remains customer property

  • Machine learning improvements use anonymized patterns only

  • Customer must hold legal rights to all training data provided

  • AI responses may require human verification in critical workflows

Misuse of AI that violates laws or generates harmful content is strictly prohibited.

4. Integration Rules 

To maintain platform integrity, users must:

  • Safeguard API keys, credentials, and authentication tokens

  • Follow third-party service policies (Shopify)*

  • Adhere to usage limits and fair-usage constraints

  • Allow logging for troubleshooting and regulatory tracking

*For third-party account connections, users must comply with the Shopify Terms of Service:
https://www.shopify.com/legal/terms

5. User Account Management

Each organization is responsible for:

  • Appropriate role assignment and access control

  • Regular review of active and inactive user access

  • Secure removal of access during employee offboarding

  • Maintaining audit logs for compliance

Suspicious or unauthorized activities must be reported immediately.

6. Data Handling & Security 

ChatterMate follows strong security practices:

  • Encrypted data transmission (TLS)

  • Regular backups and system monitoring

  • Data retention practices based on subscription tier

  • Secure and verifiable data deletion procedures

Additional policies may apply based on jurisdiction (e.g., GDPR).

Read more in our Privacy Policy

7. Support Policy 

Support availability depends on plan level:

  • Free users: Community support channels

  • Professional plan: Priority support with faster response time

  • Enterprise plan: Dedicated account manager & guaranteed SLAs

Support requests should be submitted through official channels only.

8. Customization & Intellectual Property 

Platform customization terms:

  • Theme & brand styling allowed within guidelines

  • API usage subject to rate & performance limits

  • Custom development requires ChatterMate approval

  • Logos, trademarks & branding must follow identity rules

All non-customer assets are legally protected.

9. Termination of Service 

Service may be terminated due to non-payment, legal violations, or misuse. When termination occurs:

  • Customers may export data before access is revoked

  • A notice period may apply based on plan type

  • Refunds offered per contract terms

  • Account access will be permanently disabled after completion

10. Contact Information 

For questions about these Terms & Conditions:

Email: legal@chattermate.chat
Website: www.chattermate.chat

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