AI starts it. Humans close it.
The agent handles the repetitive 80% instantly. The moment a chat needs a person — frustration, a refund edge-case, a VIP — ChatterMate hands off with the full conversation and customer context intact. No “let me repeat that.”
A handoff, not a dead end.
Detects the moment
Rising frustration, an explicit “talk to a human,” or a rule you set — the agent knows when to step aside instead of guessing.
Routes to the right agent
Sees who’s online and assigns the conversation — with priority, topic tags and customer history already attached.
Hands over full context
The whole thread, order details and what the AI already tried travel with the customer. Your team picks up mid-sentence.
Every conversation, one place.
Open, pending, closed — AI-handled and human-handled side by side. Filter, search, reassign, and transfer to a human in one click, without losing a word of history.
resolved by AI before a human is ever needed
times a customer has to repeat themselves
agent presence, so chats never route to an empty seat
AI coverage with humans layered on top when it counts
Give customers AI speed and human care.
Turn on human handover in minutes — it works with every chat theme and integration you already use.
Human handover lets ChatterMate’s AI resolve the repetitive 80% of chats, then pass the conversation to a person — with full context — the moment a human is needed. One shared inbox, live agent presence and one-click transfer mean customers never repeat themselves.
Frequently asked questions
What is human handover in customer support?
Human handover is when the AI agent transfers a live chat to a human — with the full conversation and customer context attached — the moment a person is needed.
When does ChatterMate hand off to a human?
On rising frustration, an explicit “talk to a human,” or a rule you set. The agent detects the moment to step aside instead of guessing.
Does the customer have to repeat themselves after handover?
No. The whole thread, order details and what the AI already tried travel with the customer, so your team picks up mid-conversation.
Do I need extra software for the shared inbox?
No — AI-handled and human-handled conversations sit in one shared inbox with open, pending and closed views and one-click transfer.