How Crisp's workspace tiers work
Mini to Essentials
Essentials to Plus
| Crisp plan | Price a month | Agents | Customer profiles | AI credits |
|---|---|---|---|---|
| Free | $0 | 2 | 100 | None |
| Mini | $45 | 4 | 5,000 | $5, about 90 AI conversations |
| Essentials | $95 | 10 | 50,000 | $25, about 450 |
| Plus | $295 | 20+ | 200,000 | $75, about 1,350 |
Flat pricing is easy to plan around while your team fits inside a tier. The jumps come at the edges. A fifth agent moves you from Mini at $45 to Essentials at $95, and an eleventh from Essentials to Plus at $295, unless you add seats. Crisp's page lists extra agents at $10 a month without saying which plans allow them, so ask before you plan a hire around it. Customer profiles are capped too: 100 on Free and 5,000 on Mini, which a busy consumer site can pass quickly.
ChatterMate's cloud plans change with the AI's workload, not with headcount. Free is one user with website chat and 50 AI replies. Starter is $4.99 for 1,000 replies. Growth is $9.99 for 2,500 and adds the other 8 channels, tickets and the help center. Pro is $24.99 for 7,500 and adds CRM sync. Adding a person never changes the price.
What Hugo costs at 1,000 AI conversations a month
Say eight people answer chats and the AI handles 1,000 conversations a month, with four AI replies in each.
| Crisp | ChatterMate cloud | |
|---|---|---|
| Plan that fits eight people | Essentials, $95 | Any paid plan. The team is included |
| AI included in that plan | $25 of credits, about 450 conversations | Pro: 7,500 replies, about 1,875 chats at four replies each |
| Covering 1,000 AI conversations | About $55 of credits at Crisp's own ratio, more than Essentials includes. Plus includes $75 at $295 | 4,000 replies, inside Pro |
| Monthly total | $295 on Plus, or Essentials plus extra credits at a price its page doesn't list | $24.99 |
| Your own model key | Not stated | Any paid plan, unmetered, plus your provider's bill |
Crisp's AI is cheap per conversation, about 5.5 cents by its own figures, and its AI page says it doesn't charge per resolved conversation. Most of a Crisp bill is the tier, and the tier also buys an inbox, a knowledge base and many channels. Compare the parts you would actually use, not only the AI line.
Side by side
| ChatterMate | Crisp | |
|---|---|---|
| Source code | Open core, Apache-2.0 | Closed |
| Hosting | Our cloud or your servers | Crisp's cloud, on European servers |
| How you pay | By AI replies, $4.99 to $24.99 a month | Per workspace: $0, $45, $95 or $295 a month |
| Seats | Your whole team on every paid plan. Free is one user | 2, 4, 10 or 20+ by plan. Extra agents listed at $10 a month |
| AI agent | Included, counted per AI reply | Hugo, through AI credits of $5, $25 or $75 a month by plan |
| What the AI learns from | Website crawl, sitemap, PDFs up to 300 pages, plain text | Help articles, website crawl, past conversations, PDFs, CSVs and Q&A snippets |
| Your own AI key | Yes, on paid plans and self-hosted | Not stated on its site |
| Channels | 9: website, WhatsApp, Instagram, Messenger, Telegram, LINE, Slack, email and SMS | Also Viber, X and phone |
| Help center | From Growth, $9.99 | From Essentials, $95 |
| Tickets | From Growth, with AI investigation | On Plus, $295 |
| Security certification | None yet | Not confirmed on its site |
| Customer base | Growing, 161 GitHub stars | 10,000 companies, by its own count |
Crisp details come from its pricing and AI pages on 8 November 2026. Check them before you decide.
Choose ChatterMate or Crisp
Tick the lines that are true for you. The column with more ticks is your pick.
Choose ChatterMate if
- Your team is growing and you don't want a hire to move you up a tier
- You want to keep transcripts on your own servers, or on a local model
- You want your own AI key, unmetered on paid plans
- You want the AI to answer on Slack, LINE or Telegram too
Choose Crisp if
- You want EU hosting from a European vendor without running anything
- You need Viber, X or phone in the same inbox
- You want the AI to learn from your past conversations
- Your team fits inside a tier and you like one flat bill
Channels: where each one answers
Its pricing page lists WhatsApp Business, Instagram, SMS, LINE, Viber, Telegram, Messenger, X, phone and a shared email inbox, spread across the plans. Hugo answers on web chat, WhatsApp, Messenger, Instagram and email.
Nine channels in one shared inbox: website, WhatsApp through the official Cloud API, Instagram, Messenger, Telegram, LINE, Slack, email and SMS. The AI answers and hands over on all of them. Workflows, in-app actions, ratings, product carousels and source links are website-only, and the other channels are text only.
If you need Viber, X or a phone line in the same inbox, Crisp covers it and ChatterMate doesn't. If you need Slack or LINE answered by the AI, ChatterMate does.
Where your support data lives
Crisp says your data is hosted on European servers. For an EU business that wants a European vendor, that is a real advantage, and it needs no work from you.
Chat messages, AI summaries, AI memory, model keys and channel and CRM credentials are encrypted at rest. It is not end-to-end encrypted, and there is no SOC 2 or ISO certification yet.
Run it on servers in the region you choose, with your own Postgres. Point it at a local model through Ollama or vLLM and transcripts never leave your network. You run the upgrades and backups.
What Crisp does better
Data on European servers from a European company, on its cloud, with nothing to set up.
Viber, X and phone sit in the same inbox as chat and email.
Hugo can learn from your conversation history and import it when you switch. ChatterMate learns from your website, sitemap, PDFs and text, not from past chats.
10,000 companies, by its own count. ChatterMate's customer base is growing.
Moving from Crisp
- Step 1: Bring your help articles
On Growth, paste your Crisp knowledge base into the help center import. Its addresses don't use /articles/, so the import takes the links on the page you give it. Start from one category page at a time and delete any stray drafts.
- Step 2: Turn snippets into knowledge
Copy your best Crisp Q&A snippets into a plain-text knowledge source. You can read and edit what the agent learned, and an edit is learned again at once.
- Step 3: Swap the widget, then the channels
Replace the Crisp script with ours. Then disconnect each messaging channel from Crisp and connect it here, one at a time.
- Conversation history
ChatterMate doesn't import past conversations. Export what you need from Crisp first.
- Bot scenarios
Crisp bot flows don't carry over. Fixed paths become website workflows, and the rest goes into the agent's instructions.
- Profiles and campaigns
Customer profiles and outbound campaigns stay in Crisp. ChatterMate has no outbound email campaigns.
Crisp alternative questions
Is Crisp open source?
No, as far as its site shows. It is a hosted service. ChatterMate's core is Apache-2.0 on GitHub.
Does ChatterMate charge per seat or per workspace?
Neither. Plans are priced by AI replies, and your whole team is on every paid plan. The Free plan is for one user.
Is ChatterMate hosted in the EU?
If data location is a hard requirement, self-host it in the region you choose. Crisp hosts its cloud on European servers, which is simpler if you don't want to run anything.
Can ChatterMate learn from my Crisp conversations?
No. It doesn't import past conversations. Add your best answers as plain text, along with your website and help articles.
Can Hugo use my own AI model?
Crisp's site says it picks the models for each task and doesn't mention your own key. ChatterMate takes your own key on paid plans and self-hosted, and those replies aren't metered.
What happens when the AI can't answer?
Crisp lets you set a confidence level so the bot says when it can't answer and your team follows up. ChatterMate hands off when it can't answer from your knowledge, when the customer asks for a person or sounds frustrated, or when the question needs judgment. Handover needs at least one group.