Terms and Conditions

1. Service Description

ChatterMate provides an AI-powered customer service platform with the following key features:

• AI chatbot with human handoff capabilities
• Custom knowledge base training
• Role-based access control
• Analytics dashboard
• Third-party integrations
• Theme customization

2. Subscription Plans

2.1 Self-Hosted (Free)

• Open source codebase access
• Community support
• Basic integrations
• Self-managed deployment

2.2 Professional ($49/month)

• Managed cloud hosting
• Premium support
• Advanced features access
• 12-month data retention

2.3 Enterprise (Custom)

• Custom development
• Dedicated support
• SLA guarantees
• On-premise options

3. AI Usage Terms

• AI training data ownership remains with customer
• Model improvements use anonymized patterns only
• Custom training requires valid data rights
• AI responses require human oversight

4. Integration Rules

• Secure API credential management required
• Compliance with third-party terms
• Rate limiting and fair usage policies
• Integration monitoring and logging

5. User Management

• Role-based access implementation required
• Regular access review recommended
• Proper offboarding procedures
• Audit trail maintenance

6. Data Handling

• Secure data transmission required
• Regular backups recommended
• Data retention policy compliance
• Proper data disposal procedures

7. Support Terms

• Community support for self-hosted
• Premium support response times
• Enterprise SLA guarantees
• Support channel usage guidelines

8. Customization Rights

• Theme customization within guidelines
• API usage limitations
• Custom development terms
• Branding requirements

9. Termination

• Data export requirements
• Service discontinuation notice
• Refund policies
• Account closure procedures

10. Contact

For terms-related inquiries:

Email: legal@chattermate.chat