Privacy Policy

Last updated: March 2024

This Privacy Policy describes how ChatterMate ("we," "us," or "our") processes and protects information in our AI-powered customer service platform.

1. Information Collection

1.1 Customer Organization Data

• Business contact information
• User accounts and role assignments
• Integration configurations and API credentials
• Custom AI training data and knowledge base
• Theme customization settings

1.2 End-User Data

• Chat transcripts and conversation history
• Support tickets and resolution data
• User context and preferences
• Service interaction analytics

1.3 Technical Data

• Usage statistics and performance metrics
• Integration activity logs
• System access records
• Error and debugging information

2. Data Usage

• Providing and improving the chatbot service
• Training and optimizing AI responses
• Generating analytics and performance reports
• Managing user roles and permissions
• Facilitating third-party integrations
• Ensuring platform security and compliance

3. Data Protection

• End-to-end encryption for sensitive data
• Role-based access control implementation
• Regular security audits and updates
• Secure API and integration handling
• Data backup and disaster recovery

4. Third-Party Integrations

Our platform integrates with various third-party services (Jira, Zendesk, Slack, etc.). Data sharing with these services is:

• Limited to necessary operational data
• Controlled by customer configuration
• Subject to respective privacy policies
• Secured through encrypted channels

5. Data Retention

Retention periods vary by subscription:

• Self-hosted: Customer-controlled retention
• Professional: 12-month conversation history
• Enterprise: Custom retention policies

6. Customer Rights

• Access and export organization data
• Modify AI training materials
• Configure data retention policies
• Request data deletion
• Manage integration permissions

7. Contact Information

For privacy-related inquiries:

Email: privacy@chattermate.chat