This Privacy Policy describes how ChatterMate ("we," "us," or "our") processes and protects information in
our AI-powered customer service platform.
1. Information Collection
1.1 Customer Organization Data
Business contact information
User accounts and role assignments
Integration configurations and API credentials
Custom AI training data and knowledge base
Theme customization settings
1.2 End-User Data
Chat transcripts and conversation history
Support tickets and resolution data
User context and preferences
Service interaction analytics
1.3 Technical Data
Usage statistics and performance metrics
Integration activity logs
System access records
Error and debugging information
2. Data Usage
Providing and improving the chatbot service
Training and optimizing AI responses
Generating analytics and performance reports
Managing user roles and permissions
Facilitating third-party integrations
Ensuring platform security and compliance
3. Data Protection
End-to-end encryption for sensitive data
Role-based access control implementation
Regular security audits and updates
Secure API and integration handling
Data backup and disaster recovery
4. Third-Party Integrations
Our platform integrates with various third-party services (Jira, Zendesk, Slack, etc.). Data sharing with
these services is:
Limited to necessary operational data
Controlled by customer configuration
Subject to respective privacy policies
Secured through encrypted channels
5. Data Retention
Retention periods vary by subscription:
Self-hosted: Customer-controlled retention
Professional: 12-month conversation history
Enterprise: Custom retention policies
6. Customer Rights
Access and export organization data
Modify AI training materials
Configure data retention policies
Request data deletion
Manage integration permissions
7. Shopify-Specific Data Handling
As a Shopify app provider, we process the following Shopify-specific data:
Product information (names, descriptions, prices, variants, inventory)
Order details (order numbers, status, fulfillment information)
Customer information as permitted by granted scopes
Store configuration data necessary for integration
We process this data only as necessary to provide our services and in accordance with Shopify's API Terms and Partner Program Agreement. We do not use this data for any purposes not explicitly disclosed in this policy.
8. International Data Transfers
ChatterMate may process and store your information on servers located in various regions globally. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
We use appropriate safeguards for international data transfers
EU-US data transfers comply with standard contractual clauses
We implement technical measures to ensure data protection during transfers
Our data storage providers maintain industry-standard certifications
9. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by:
Posting the new Privacy Policy on our website
Sending an email to the primary contact on your account
Providing in-app notifications about material changes
Updating the "Last updated" date at the top of this policy
We encourage you to review our Privacy Policy whenever you access our services. Your continued use after policy changes constitutes your acceptance of the revised terms.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us at privacy@chattermate.chat.
11. Cookies and Tracking Technologies
Our services may use cookies and similar tracking technologies to collect information about your interactions:
Essential cookies for authentication and security
Functional cookies that remember your preferences
Analytics cookies to help us improve our services
Session tracking for conversation continuity
You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use all features of our services.
12. Regulatory Compliance
ChatterMate is committed to complying with applicable data protection regulations including:
General Data Protection Regulation (GDPR) for EU users
California Consumer Privacy Act (CCPA) for California residents
Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users
Other applicable regional and national privacy laws
We provide mechanisms for users to exercise their rights under these regulations as outlined in the Customer Rights section. For specific requests related to regulatory compliance, please contact our privacy team.