Last updated: March 2024
This Privacy Policy describes how ChatterMate ("we," "us," or "our") processes and protects information in our AI-powered customer service platform.
1. Information We Collect
1.1 Customer Organization Data
- Business contact information
- User accounts and role assignments
- Integration configurations and API credentials
- Custom AI training data and knowledge base
- Theme customization settings
1.2 End-User Data
- Chat transcripts and conversation history
- Support tickets and resolution data
- User context and preferences
- Service interaction analytics
1.3 Technical Data
- Usage statistics and performance metrics
- Integration activity logs
- System access records
- Error and debugging information
2. How We Use Your Data
This is how we will use your Data : Providing and improving the chatbot service, Training and optimizing AI responses, Generating analytics and performance reports, Managing user roles and permissions, Facilitating third-party integrations and Ensuring platform security and compliance
3. Data Protection Rights
- End-to-end encryption for sensitive data
- Role-based access control implementation
- Regular security audits and updates
- Secure API and integration handling
- Data backup and disaster recovery
4. Third-Party Integrations
Our platform integrates with various third-party services (Jira, Zendesk, Slack, etc.). Data sharing with these services is: Limited to necessary operational data, Controlled by customer configuration, Subject to respective privacy policies, Secured through encrypted channels.
For third-party account connections, users must comply with the Shopify Terms of Service:
https://www.shopify.com/legal/privacy
5. Data Retention
Retention periods vary by subscription:
- Self-hosted: Customer-controlled retention
- Professional: 12-month conversation history
- Enterprise: Custom retention policies
6. Customer Rights
- Access and export organization data
- Modify AI training materials
- Configure data retention policies
- Request data deletion
- Manage integration permissions
7. Shopify-Specific Data Handling
As a Shopify app provider, we process the following Shopify-specific data: Product information (names, descriptions, prices, variants, inventory), Order details (order numbers, status, fulfillment information), Customer information as permitted by granted scopes, Store configuration data necessary for integration.
We process this data only as necessary to provide our services and in accordance with Shopify's API Terms and Partner Program Agreement. We do not use this data for any purposes not explicitly disclosed in this policy.
8. International Data Transfers
ChatterMate may process and store your information on servers located in various regions globally. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection rules.
- We use appropriate safeguards for international data transfers
- EU-US data transfers comply with standard contractual clauses
- We implement technical measures to ensure data protection during transfers
- Our data storage providers maintain industry-standard certifications
9. Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy on our website
- Sending an email to the primary contact on your account
- Providing in-app notifications about material changes
- Updating the "Last updated" date at the top of this policy
We encourage you to review our Privacy Policy whenever you access our services. Your continued use after policy changes constitutes your acceptance of the revised terms.
10. Children's Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we have collected information from a child under 13, please contact us at privacy@chattermate.chat.
11. Cookies and Tracking
Our services may use cookies and similar tracking technologies to collect information about your interactions:
- Essential cookies for authentication and security
- Functional cookies that remember your preferences
- Analytics cookies to help us improve our services
- Session tracking for conversation continuity
You can control cookies through your browser settings, but disabling certain cookies may limit your ability to use all features of our services.
12. Regulatory Compliance
ChatterMate is committed to complying with applicable data protection regulations including:
- General Data Protection Regulation (GDPR) for EU users
- California Consumer Privacy Act (CCPA) for California residents
- Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian users
- Other applicable regional and national privacy laws
We provide mechanisms for users to exercise their rights under these regulations as outlined in the Customer Rights section. For specific requests related to regulatory compliance, please contact our privacy team.
13. Contact Us
For privacy-related inquiries:
Email: privacy@chattermate.chat