Cancellation & Refund Policy

Last updated: March 2024

This policy outlines the terms and conditions for cancellations, refunds, and purchases of ChatterMate's services.

1. Subscription Plans

1.1 Plan Types

• Monthly subscription plans
• Annual subscription plans
• Custom enterprise plans

1.2 Payment Terms

• All payments are processed securely through PayPal
• Subscriptions are billed automatically at the start of each billing cycle
• Prices are in USD unless otherwise specified
• Enterprise plans may have custom payment terms

2. Cancellation Policy

2.1 Monthly Subscriptions

• Can be cancelled at any time
• Access continues until the end of the current billing period
• No partial refunds for unused time

2.2 Annual Subscriptions

• Can be cancelled at any time
• Access continues until the end of the paid period

2.3 Enterprise Plans

• Cancellation terms as per contract agreement
• Notice period may be required
• Custom termination terms may apply

3. Refund Policy

3.1 Eligibility

• Refund requests must be submitted in writing
• Refunds processed through original payment method
• All refund requests are reviewed on a case-by-case basis

3.2 Non-Refundable Items

• Setup fees or implementation costs
• Custom development work
• Training and consultation fees

3.3 Processing Time

• Refunds processed within 5-10 business days
• PayPal refunds may take 3-5 business days to appear
• Bank processing times may vary

4. Plan Changes

4.1 Upgrades

• Can be done at any time
• Prorated charges for remaining billing period
• Immediate access to new features

4.2 Downgrades

• Take effect at the end of current billing period
• No refunds for unused time on higher plan
• Data retention policies may apply

5. Contact Us

For any questions about our cancellation and refund policy, please contact our support team:

• Email: support@chattermate.chat
• Website: https://chattermate.chat
• Response Time: Within 24 hours on business days