Helpdesk Ticket Deflection
Provide instant, accurate answers while letting agents focus on the conversations that truly need them.
The Challenge of Support Volume
Support teams are overwhelmed with repetitive questions that consume agent time and increase response times. ChatterMate's AI-powered deflection system automatically handles routine inquiries, allowing your team to focus on complex issues that truly require human expertise.
Of support tickets are repetitive questions
Average response time without AI
Average cost per support ticket
How ChatterMate Deflects Tickets
Instant Knowledge Base Search
ChatterMate indexes your knowledge base, documentation, and FAQs to provide instant, accurate answers to customer questions.
Smart Context Collection
When additional information is needed, ChatterMate asks targeted follow-up questions to gather the right context before answering.
Rich Answer Formatting
Deliver answers with images, videos, links, and step-by-step instructions that help users solve problems on their own.
Intelligent Escalation
When the AI can't confidently answer a question or detects a complex issue, it seamlessly hands off to a human agent with full conversation context.
Key Features
Semantic Search
Find the most relevant answers even when customer questions don't match your documentation exactly.
Structured Intake Forms
Collect all necessary information upfront to accurately diagnose issues and provide solutions.
Deflection Analytics
Track deflection rates, common questions, and opportunities to improve your knowledge base.
Seamless Handoff
Transfer to human agents with full conversation history when issues require personal attention.
CSAT Measurement
Collect feedback on AI responses to continuously improve answer quality.
Instant Deployment
Get up and running in minutes with pre-built integrations for popular helpdesk systems.
Compare Support Approaches
| Feature | Traditional Support | ChatterMate AI Deflection |
|---|---|---|
| Response time | Hours to days | Instant |
| 24/7 availability | ❌ | |
| Consistent answers | ❌ | |
| Scalability | Limited by team size | Unlimited |
| Cost per ticket | $15-25 | $0.10-0.50 |
| Multi-language support | Limited | (100+ languages) |
| Continuous improvement | Manual training | Automated learning |
Ready to reduce your support volume?
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