Ecommerce Customer Support

Delight shoppers with instant answers and keep your human agents focused on high‑value cases.

Transform Your Customer Experience

In the competitive world of ecommerce, customer support can make or break your business. ChatterMate helps you deliver exceptional service at scale without expanding your support team.

Order Management

Instantly provide order status, shipment tracking, and delivery updates without human intervention.

Returns & Exchanges

Guide customers through your return policy and process exchange requests automatically.

Product Discovery

Help customers find the perfect products with AI-powered recommendations based on their needs.

Store Information

Answer questions about store hours, shipping options, payment methods, and promotions.

Pre-Sales Support

Capture and qualify leads 24/7, route to sales, and integrate with CRM for instant follow‑up.

24/7 Availability

Provide instant support around the clock, even when your human team is offline.

The Impact

70%

Ticket deflection rate

24/7

Customer support coverage

3x

Agent efficiency

15%

Increase in conversions

Seamless Integrations

ChatterMate connects with your existing ecommerce platform and support tools to create a unified experience.

Shopify Integration: Pull order data, product information, and customer details directly from your store.
Helpdesk Connections: Integrate with Zendesk, Intercom, or other helpdesk solutions for smooth handoffs.
CRM Sync: Keep customer information updated across all your systems.
Custom APIs: Connect to any system with our flexible API integration options.

"Since implementing ChatterMate on our ecommerce site, we've seen a 70% reduction in routine support tickets. Our team now focuses on complex issues while the AI handles the rest. The ROI has been incredible."

Sarah Johnson

Customer Support Manager, Fashion Retailer

How It Works

Getting started with ChatterMate for your ecommerce store is simple:

Connect your store - Integrate with Shopify, WooCommerce, or other platforms
Train your AI - Upload your FAQs, policies, and product information
Customize your workflow - Set up routing rules and human handoff triggers
Launch your assistant - Add the chat widget to your site in minutes

Ready to transform your ecommerce support?

Join hundreds of online retailers using ChatterMate to deliver exceptional customer experiences.

Start your free trial